COMPANY BACKGROUND
MyQM has been created back in 2015 and launched in 2017 by experienced entrepreneurs in the Call Center industry with the goal of assisting Call Centers deliver a thriving Customer experience.
RANGE OF PRODUCTS OR SOLUTIONS
At MyQM, we shake the Call Center’s market with our A.I. powered Quality Monitoring and Conversation Intelligence Platform. Empowering our clients to move from 1% manual call analysis to 100% coverage. We leverage data to monitor the voice of agents and customers in real-time. Engaging and retaining agents is a challenge we help our clients tackle thanks to our «in the flow» People Engagement Module.
ADDED VALUE / UNIQUE SELLING POINT
With our internal AI team, we differentiate by taking the best technology and tailoring it to our specific vertical: Call Centers. Delivering value by going into the details and focusing on Voice technology detecting emotions, call reasons, markers, recall risks and other insights our customers need to improve customer satisfaction in a product our clients use daily.
MAIN REFERENCES
We work with more than 85 brands in over 10 countries today. Our clients are Sodexo, Docaposte, Proximus, Papernest, Renault Group, Kisio.